Common Queries

You Asked, We Answered

What is your return policy?

All products are non-refundable. Please contact us as soon as possible if an exchange is needed. Exchanges can be made within 14 days once the product is shipped out. Merchandise must be free of pet hair. Please ensure that you have received an email before you send the product back. The customer is responsible for shipping fees. 

Personalized orders can not be exchanged.

How do I measure my pet?

Back: Using a tape measure, measure along the top of the spine from the base of the neck to the base of the tail.

Chest/ Bust: Measure around the largest part of the rib cage, usually just behind the front legs.

Neck: Measure all the way around the neck, holding the tape measure closely.

Use the two finger rule round the neck and chest 

Let us know what you need and we’ll do our best to assist you.